1.      Shipping Policy

Delivery Fee: A standard $5 delivery rate applies to all destinations across Lebanon.

Estimated Delivery Time: Greater Beirut: 2 working days

Other areas: 3 to 5 working days

All orders are carefully prepared and processed on the next working day following your purchase.

2.      Return & Exchange Policy:

We do not offer refunds; however, we support exchange within 48 hours of delivery.

Eligibility

• Items must be unused, unworn, and returned in their original packaging.
• Approved exchanges will be processed one time only.
• For hygiene reasons, earrings are not eligible for exchange under any circumstances.

How to Request an Exchange

Reach out to us via WhatsApp or email and include:

• Your name
• Order number or receipt
• A clear description of the issue and the reason for exchange
• Supporting images
• Your preferred replacement item

Once your request is submitted, it will be carefully reviewed. If approved, you will receive the instructions needed to proceed with the exchange.

Shipping Details

• Delivery fees are non-refundable.
• Exchange delivery fees are the customer’s responsibility, unless an incorrect item was delivered.